TY  - BOOK
AU  - Collins,Suzan
TI  - Effective communication: a workbook for social care workers 
T2  - Knowledge and skills for social care workers
SN  - 9781843109273
PY  - 2009///
CY  - London
PB  - Jessica Kingsley Publishers
KW  - Communication in services for people with disabilities
KW  - Confidential communications
KW  - Interpersonal communication
N1  - Includes bibliographical references
ER  -