TY  - BOOK
AU  - Maglio,Paul P.
AU  - Kieliszewski,Cheryl A.
AU  - Spohrer,James C.
ED  - SpringerLink (Online service)
TI  - Handbook of service science
SN  - 9781441916280 (electronic bk.)
AV  - HD9980.5 .H359 2010
U1  - 338.4 22
PY  - 2010///
CY  - Boston, MA
PB  - Springer Science+Business Media, LLC
KW  - Service industries
KW  - Management
KW  - Economics/Management Science
KW  - Operations Research/Decision Theory
KW  - Management/Business for Professionals
KW  - Business Information Systems
KW  - Management of Computing and Information Systems
UR  - https://eresourcesptsl.ukm.remotexs.co/user/login?url=http://dx.doi.org/10.1007/978-1-4419-1628-0
ER  -