Balzer, William K. Lean higher education : increasing the value and performance of university processes / William K. Balzer. - New York : Productivity Press, 2010. - xix, 292 p. : ill. ; 26 cm. Includes bibliographical references and index. ISBN: 9781439814659 (pbk. : alk. paper) RM134.60 1439814651 (pbk. : alk. paper) Subjects--Topical Terms: Universities and colleges--Administration.--United StatesOrganizational effectiveness--United States.Organizational Change--United States.