TY  - BOOK
AU  - Scupola,Ada
TI  - Cases on managing e-services
SN  - 9781605660646 (hbk.)
PY  - 2009///
CY  - Hershey, PA
PB  - Information Science Reference
KW  - Electronic commerce
KW  - Customer services
KW  - Technological innovations
KW  - Service industries
N1  - 'Premier Reference Source' -- cover; Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/toc/ecip0812/2008010312.html
ER  -