Thomas, Ann,  1951- <br/><br/>
101 activities for delivering knock your socks off service / 
 One hundred one activities for delivering knock your socks off service 
Performance Research Associates ; Ann Thomas and Jill Applegate 
 - New York :  American Management Association,  2009 
 - xiv, 367 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780814414446  RM124.42 0814414443 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer relations--Management