TY  - BOOK
AU  - Langley,Gerald J.
TI  - The improvement guide: a practical approach to enhancing organizational performance 
SN  - 9780470192412 (cloth)
PY  - 2009///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Organizational effectiveness
KW  - Organizational change
KW  - Quality control
N1  - Includes bibliographical references and index
ER  -