TY  - BOOK
AU  - Weeks,Holly
TI  - Failure to communicate: how conversations go wrong and what you can do to right them 
SN  - 9781578518999 (alk. paper)
PY  - 2008///
CY  - Boston, Mass.
PB  - Harvard Business Press
KW  - Business communication
KW  - Interpersonal communication
KW  - Oral communication
N1  - Includes bibliographical references (p. [227]-228) and index
UR  - http://www.loc.gov/catdir/toc/ecip0811/2008007864.html
ER  -