Weeks, Holly. <br/><br/>
Failure to communicate :  how conversations go wrong and what you can do to right them / 
Holly Weeks. 
 - Boston, Mass. :  Harvard Business Press,  2008. 
 - vi, 240 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. [227]-228) and index. 
<br/><br/><label>ISBN: </label>9781578518999 (alk. paper)  RM89.32 1578518997 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication.<br/>Interpersonal communication.<br/>Oral communication.