TY  - ADVS
AU  - Stitt,Greg
ED  - Australian Film Finance Corporation
TI  - Diverted to Delhi
PY  - 2002///
CY  - New York, NY
PB  - Filmakers library
KW  - North Star Call Centre College (Delhi : India)
KW  - Call centers
KW  - India
KW  - Employees
KW  - Training of
KW  - Telephone answering services
KW  - International business enterprises
KW  - Subcontracting
N1  - Title from title screen; Developed in association with the Australian Film Commission ; produced with the assistance of the Australian Broadcasting Corporation; Executive producer, Dasha Ross ; camera, Joel Peterson ; editor, Fiona Strain; Narrator: Tiriel Mora; Commentary: Kiran Karnik, Ravi Sikund, Ian Stern, Padmini Misra, Jacqueline Armitage, Phil Ashley, Paul Sanderson, Raman Roy
N2  - The toll-free telephone numbers used to place orders are often answered thousands of miles away by Indians trained to speak and think like Americans, or Brits or Australians. This film follows a group of university graduates through a rigorous 3-week course which they hope will prepare them for prestigious, well paying positions in these call centers. Over 200 of the U.S. Fortune 500 companies now choose to service their clients via Indian call centers where labor and set-up costs are low and the staff highly educated
ER  -