TY  - BOOK
AU  - Hyken,Shep
TI  - The cult of the customer: create an amazing customer experience that turns satisfied customers into customer evangelists 
SN  - 9780470404829 (cloth)
PY  - 2009///
CY  - Hoboken, N.J.
PB  - John Wiley & Sons
KW  - Customer services
KW  - Customer loyalty
KW  - Customer relations
ER  -