Hyken, Shep <br/><br/>
The cult of the customer :  create an amazing customer experience that turns satisfied customers into customer evangelists / 
by Shep Hyken 
 - Hoboken, N.J. :  John Wiley & Sons,  2009 
 - ix, 244 p. ;  23 cm. 
<br/><br/><label>ISBN: </label>9780470404829 (cloth)  RM63.90 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer loyalty<br/>Customer relations