TY  - BOOK
AU  - Okes,Duke
TI  - Root cause analysis: the core of problem solving and corrective action 
SN  - 9780873897648 (alk. paper)
PY  - 2009///
CY  - Milwaukee, Wis.
PB  - ASQ Quality Press
KW  - Problem solving
KW  - Decision making
KW  - Management
N1  - Includes bibliographical references (p. 175-176) and index
UR  - http://www.loc.gov/catdir/toc/fy0904/2008055044.html
ER  -