Okes, Duke,  1949- <br/><br/>
Root cause analysis :  the core of problem solving and corrective action / 
Duke Okes 
 - Milwaukee, Wis. :  ASQ Quality Press,  2009 
 - xviii, 182 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 175-176) and index 
<br/><br/><label>ISBN: </label>9780873897648 (alk. paper)  RM144.90 0873897641 (alk. paper) 
<br/><br/><label>LCCN: </label>2008-055044 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Problem solving<br/>Decision making<br/>Management