Laughlin, Sara <br/><br/>
The quality library :  a guide to staff-driven improvement, better efficiency, and happier customers / 
Sara Laughlin and Ray W. Wilson 
 - New Dehli :  Indiana Publishing House,  2009 
 - xiii, 144 p. :  ill. ;  28 cm. 
<br/><br/>Includes bibliographical references (p. 137-139) and index 
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<br/><br/><label>ISBN: </label>9788184082463  RM159.76 8184082460 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Library administration--United States<br/>Total quality management--United States<br/>Library planning--United States<br/>Customer services--United States