Goetsch, David L. Quality management for organizational excellence : introduction to total quality / David L. Goetsch and Stanley B. Davis - 6th ed. - Upper Saddle River, N. J. : Prentice Hall, 2010 - xvii, 634 pages : illustration ; 29 cm. ISBN: 9780135019672 RM429.79 0135019672 Subjects--Topical Terms: Total quality management