Goetsch, David L. <br/><br/>
Quality management for organizational excellence :  introduction to total quality / 
David L. Goetsch and Stanley B. Davis 
 - 6th ed. 
 - Upper Saddle River, N. J. :  Prentice Hall,  2010 
 - xvii, 634 pages :  illustration ;  29 cm. 
<br/><br/><label>ISBN: </label>9780135019672  RM429.79 0135019672 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management