TY  - BOOK
AU  - O' Shannessy,Vivienne
TI  - Front office skills: a practical approach 
SN  - 9780733988752 (pbk.)
PY  - 2009///
CY  - Frenchs Forest, New South Wales
PB  - Pearson Education Australia
KW  - Hotel front desk personnel
KW  - Hospitality industry
KW  - Australia
KW  - Employees
KW  - Training of
ER  -