O' Shannessy, Vivienne <br/><br/>
Front office skills :  a practical approach / 
Vivienne O' Shannessy 
 - Frenchs Forest, New South Wales :  Pearson Education Australia,  2009 
 - v, 370 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>9780733988752 (pbk.)  RM145.51 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel front desk personnel<br/>Hospitality industry--Australia<br/>Hospitality industry--Employees--Training of.