TY - BOOK AU - Kenton,Barbara AU - Penn,Suzanne TI - Change, conflict and community: challenging thought and action SN - 9780750681940 PY - 2009/// CY - Oxford PB - Butterworth-Heinemann/Elsevier KW - Mediation and conciliation, Industrial KW - Organizational change KW - Communication in organizations KW - Corporate culture N1 - Includes bibliographical references (p. [260] - 266) and index ER -