TY  - BOOK
AU  - Bridgewater,Rachel
AU  - Cole,Meryl B.
TI  - Instant messaging reference: a practical guide 
T2  - Chandos information professional series
SN  - 9781843343578
PY  - 2009///
CY  - Oxford
PB  - Chandos Publishing
KW  - Instant messaging
KW  - Electronic reference services (Libraries)
KW  - Libraries and the Internet
KW  - Social media
N1  - Reference : p. 201-206
ER  -