TY  - BOOK
AU  - Williams,James R.
TI  - Developing performance support for computer systems: a strategy for maximizing usability and learnability 
SN  - 0415326400
AV  - QA76 .W5185 2004
U1  - 004 22
PY  - 2004///
CY  - Boca Raton
PB  - CRC Press
KW  - Computer systems
KW  - Performance
KW  - Management
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ER  -