TY  - BOOK
AU  - Dorne,Raphael
AU  - Lesaint,David
AU  - Owusu,Gilbert
AU  - Voudouris,Christos
ED  - SpringerLink (Online service)
TI  - Service Chain Management: Technology Innovation for the Service Business 
SN  - 9783540755043 (electronic bk.)
AV  - HF5415.5 .D68 2008
U1  - 658.812 22
PY  - 2008///
CY  - Berlin, Heidelberg
PB  - Springer-Verlag
KW  - Customer services
KW  - Management
KW  - Economics/Management Science
KW  - Business Information Systems
KW  - Computer Appl. in Administrative Data Processing
UR  - https://eresourcesptsl.ukm.remotexs.co/user/login?url=http://dx.doi.org/10.1007/978-3-540-75504-3
ER  -