Dorne, Raphael. <br/><br/>
Service Chain Management  Technology Innovation for the Service Business /  [electronic resource] : 
by Raphael Dorne ; edited by Christos Voudouris, David Lesaint, Gilbert Owusu. 
 - Berlin, Heidelberg :  Springer-Verlag,  2008. 
 - xviii, 308 p. :  ill., digital ;  24 cm. 
<br/><br/><label>ISBN: </label>9783540755043 (electronic bk.) 9783540755036 (paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.<br/>Economics/Management Science.<br/>Business Information Systems.<br/>Computer Appl. in Administrative Data Processing.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .D68 2008 
<br/><br/><label>Dewey Class. No.: </label>658.812