TY  - BOOK
AU  - Huber,Margit
AU  - O'Gorman,Susanne
ED  - SpringerLink (Online service)
TI  - From Customer Retention to a Holistic Stakeholder Management System: Living a Vision 
SN  - 9783540774303 (electronic bk.)
U1  - 658.812 22
PY  - 2008///
CY  - Berlin, Heidelberg
PB  - Springer-Verlag Berlin Heidelberg
KW  - Business
KW  - Management
UR  - https://eresourcesptsl.ukm.remotexs.co/user/login?url=http://dx.doi.org/10.1007/978-3-540-77430-3
ER  -