TY  - BOOK
AU  - Matthews,Joseph R.
TI  - The evaluation and measurement of library services
SN  - 9781591585329 (alk. paper)
PY  - 2007///
CY  - Westport, Conn.
PB  - Libraries Unlimited
KW  - Libraries
KW  - United States
KW  - Evaluation
KW  - Public services (Libraries)
N1  - Evaluation issues -- Evaluation models -- The right tools for the job -- Qualitative tools -- Quantitative tools -- Analysis of data -- Library users and nonusers -- Evaluation of the physical collection -- Evaluation of electronic resources -- Evaluation of reference services -- Evaluation of technical services -- Evaluation of interlibrary loan -- Evaluation of online systems -- Evaluation of bibliographic/library instruction and information literacy -- Evaluation of customer service -- Evaluating the broader perspective -- Accomplishments : the key to realizing value -- Economic impacts -- Evaluation of social impacts -- Communicating the value of the library
ER  -