The evaluation and measurement of library services - Matthews, Joseph R. (Westport, Conn. : Libraries Unlimited, 2007)
Evaluation issues -- Evaluation models -- The right tools for the job -- Qualitative tools -- Quantitative tools -- Analysis of data -- Library users and nonusers -- Evaluation of the physical collection -- Evaluation of electronic resources -- Evaluation of reference services -- Evaluation of technical services -- Evaluation of interlibrary loan -- Evaluation of online systems -- Evaluation of bibliographic/library instruction and information literacy -- Evaluation of customer service -- Evaluating the broader perspective -- Accomplishments : the key to realizing value -- Economic impacts -- Evaluation of social impacts -- Communicating the value of the library
Keywords: Libraries -- United States -- Evaluation; Public services (Libraries) -- United States -- Evaluation; Libraries -- Evaluation; Public services (Libraries) -- Evaluation