Matthews, Joseph R. <br/><br/>
The evaluation and measurement of library services / 
Joseph R. Matthews 
 - Westport, Conn. :  Libraries Unlimited,  2007 
 - xx, 372 p. :  ill. ;  26 cm. 
<br/><br/>Evaluation issues -- Evaluation models -- The right tools for the job -- Qualitative tools -- Quantitative tools -- Analysis of data -- Library users and nonusers -- Evaluation of the physical collection -- Evaluation of electronic resources -- Evaluation of reference services -- Evaluation of technical services -- Evaluation of interlibrary loan -- Evaluation of online systems -- Evaluation of bibliographic/library instruction and information literacy -- Evaluation of customer service -- Evaluating the broader perspective -- Accomplishments : the key to realizing value -- Economic impacts -- Evaluation of social impacts -- Communicating the value of the library 
<br/><br/><label>ISBN: </label>9781591585329 (alk. paper)  RM178.50 1591585325 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Libraries--Evaluation--United States<br/>Public services (Libraries)--Evaluation--United States<br/>Libraries--Evaluation<br/>Public services (Libraries)--Evaluation