Bailey, Keith,  1945- <br/><br/>
Customer service in an instant :  60 ways to win customers and keep them coming back / 
Keith Bailey and Karen Leland 
 - Franklin Lakes, N. J. :  Career Press,  2008 
 - 159 p. :  ill. ;  21 cm. 
<br/><br/><label>ISBN: </label>9781601630131  RM42.44 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services