TY  - BOOK
AU  - Berg,Karen
TI  - Loud & clear: 5 steps to say what you mean and get what you want 
SN  - 9781564149879
PY  - 2008///
CY  - Franklin Lakes, N. J.
PB  - Career Press
KW  - Business communication
KW  - Oral communication
KW  - Public speaking
KW  - Interpersonal communication
ER  -