Doherty, Nora <br/><br/>
The essential guide to workplace mediation & conflict resolution :  rebuilding working relationships / 
 Essential guide to workplace mediation and conflict resolution 
Nora Doherty & Marcelas Guyler. 
 - London :  Kogan Page,  2008 
 - x, 196 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. [186]-192) and index 
<br/><br/><label>ISBN: </label>9780749450199 (pbk.)  RM125.50 0749450193 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Mediation and conciliation, Industrial<br/>Conflict management