Higgerson, Mary Lou <br/><br/>
Effective leadership communication :  a guide for department chairs and deans for managing difficult situations and people / 
Mary Lou Higgerson, Teddi A. Joyce 
 - Bolton, Mass. :  Anker Pub.,  2007 
 - vii, 268 p. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 247-263) and index 
<br/><br/><label>ISBN: </label>9781933371191 (hbk.)  RM113.10 1933371196 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>College personnel management<br/>Conflict management<br/>College department heads<br/>Deans (Education)<br/>Communication in management