TY  - DATA
ED  - Conference on Customer-Focused Culture
ED  - Universiti Teknologi Malaysia.
TI  - Energising and empowering quality strategies toward the customer-driven organisations: Conference on Customer-Focused Culture 
PY  - 2008///
CY  - Johor Bahru
PB  - Perpustakaan Sultanah Zanariah, Universiti Teknologi Malaysia
KW  - Customer services
KW  - Quality control
KW  - Congresses
KW  - Evaluation
KW  - Public services (Libraries)
N1  - Title from container
ER  -