Energising and empowering quality strategies toward the customer-driven organisations Conference on Customer-Focused Culture - Conference on Customer-Focused Culture (2008 June, 9-11 : Johor Bahru); Universiti Teknologi Malaysia. Perpustakaan Sultanah Zanariah (Johor Bahru : Perpustakaan Sultanah Zanariah, Universiti Teknologi Malaysia, 2008)
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Keywords: Customer services -- Quality control -- Congresses; Customer services -- Evaluation -- Congresses; Public services (Libraries).