Energising and empowering quality strategies toward the customer-driven organisations  Conference on Customer-Focused Culture /  [electronic resource] : 
organized by Perpustakaan Sultanah Zanariah Universiti Teknologi Malaysia 
 - Johor Bahru :  Perpustakaan Sultanah Zanariah, Universiti Teknologi Malaysia,  2008 
 - 1 computer optical disc :  digital. ;  4 3/4 in. 
<br/><br/> Title from container 
<br/><br/><br/>System requirements: Adobe Acrobat Reader 
<br/><br/><label>ISBN: </label> Hadiah 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Quality control--Congresses.<br/>Customer services--Evaluation--Congresses.<br/>Public services (Libraries).