TY  - BOOK
AU  - Engleberg,Isa N.
AU  - Wynn,Dianna R.
TI  - The challenge of communicating: guiding principles and practices 
SN  - 9780205554768 (pbk.)
PY  - 2008///
CY  - Boston
PB  - Pearson/Allyn & Bacon
KW  - Communication
KW  - Interpersonal communication
KW  - Decision making
ER  -