TY  - BOOK
AU  - Oakland,John S.
AU  - Abdul Rahman Ibrahim.
TI  - Pengurusan kualiti menyeluruh: ke arah peningkatan prestasi 
SN  - 9789830682518
PY  - 2007///
CY  - Kuala Lumpur
PB  - Institut Terjemahan Negara Malaysia
KW  - Quality control
KW  - Total quality management
KW  - Performance standards
KW  - Production management
N1  - Includes index; Judul asal; Total quality management : the route to improving performance; 2nd ed
ER  -