Oakland, John S. <br/><br/>
Pengurusan kualiti menyeluruh :  ke arah peningkatan prestasi / 
John S. Oakland ; penterjemah, Abdul Rahman Ibrahim. 
 - Kuala Lumpur :  Institut Terjemahan Negara Malaysia,  2007. 
 - xii, 454 p. :  ill. ;  22 cm. 
<br/><br/>Includes index. 
<br/><br/>
<br/><br/><label>ISBN: </label>9789830682518  RM45.00  Hadiah 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control.<br/>Total quality management.<br/>Performance standards.<br/>Production management--Quality control.