Business performance measurement :  unifying theories and integrating practice / 
edited by Andy Neely 
 - 2nd ed. 
 - Cambridge :  Cambridge University Press,  2007 
 - xvi, 511 p. :  ill., charts ;  25 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780521855112 (hbk.)  RM308.55 052185511X (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness--Measurement<br/>Performance--Measurement<br/>Total quality management