TY  - ADVS
AU  - Walter,Thomas
AU  - Dignam,Janet
ED  - Concept Media
TI  - Effective communication: the helping interview 
PY  - 2004///
CY  - New York, NY
PB  - Insight Media
KW  - Nurse and patient
KW  - Communication in nursing
KW  - Interpersonal communication
KW  - Interviewing
N1  - Title from title screen; part 2; Opening, questioning and use of silence
N2  - Illustrates effective communication techniques necessary for nursing professionals. This part 2, presents techniques for handling both the client-initiated interview and the professional-initiated interview, as well as opening, questioning and the use of silence
ER  -