TY - ADVS AU - Spano,Sharon ED - National Seminars Group TI - How to handle conflict and confrontation PY - 2000/// CY - Buffalo, N.Y. PB - Kineticvideo, Sound Learning Solutions KW - Conflict management KW - Interpersonal confrontation KW - Interpersonal conflict N1 - Title from title screen; Trainer: Sharon Spano N2 - Training video offers techniques to help resolve conflict in a business environment ER -