Customising Stakeholder Management Strategies Concepts for Long-term Business Success / [electronic resource] : edited by Margit Huber, Martina Pallas. - Berlin, Heidelberg : Springer Berlin - Heidelberg, 2006. - xii, 139 p. : ill., digital ; 24 cm. ISBN: 9783540313199 (electronic bk.) Subjects--Topical Terms: Customer relations.Consumer satisfaction.Strategic planning.Customer services.Economics/Management Science.Management. LC Class. No.: HF5415.5 / .C874 2006 Dewey Class. No.: 658.401