Breuer, L. An Introduction to Queueing Theory and Matrix-Analytic Methods [electronic resource] / by L. Breuer, D. Baum. - Dordrecht : Springer, 2005. - 1online resource (xiv, 271 p.) : ill., digital ; 25 cm. ISBN: 9781402036316 (electronic bk.) 9781402036309 (paper) Subjects--Topical Terms: Queuing theory.Markov processes. Dewey Class. No.: 511