Niven, Paul R. Balanced scoredcard diagnostics = mempertahankan kinerja maksimal / Mempertahankan kinerja maksimal Paul R. Niven ; [penerjemah] Andre Wiriadi - Jakarta, Indonesia : PT Elex Media Komputindo, 2007 - xx, 284 p. ill. ; 23 cm. ISBN: 9789792703054 RM 88.50 Subjects--Topical Terms: Organizational effectiveness--MeasurementPerformance--MeasurementIndustrial productivity--Measurement