Griffin, Jill <br/><br/>
Customer loyalty :  how to earn it, how to keep it / 
Jill Griffin 
 - New and rev. ed. 
 - San Francisco :  Jossey-Bass,  2002 
 - xvi, 252 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>0787963887  RM71.80 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty<br/>Customer services<br/>Customer relations