Griffiths, Andrew <br/><br/>
101 ways to really satisfy your customers / 
Andrew Griffiths 
 - Rev. ed. 
 - Crows Nest :  Allen & Unwin,  2006 
 - xxvii, 218 p. ;  22 cm. 
<br/><br/><label>ISBN: </label>1741750083  RM63.50 9781741750089 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer relations