TY  - BOOK
AU  - Womack,James P.
AU  - Jones,Daniel T.
TI  - Lean solutions: how companies and customers can create value and wealth together 
SN  - 0743276035
PY  - 2005///
CY  - London
PB  - Simon &  Schuster
KW  - Customer relations
KW  - Industrial efficiency
KW  - Organizational effectiveness
ER  -