TY  - BOOK
AU  - Hollins,Bill
AU  - Shinkins,Sadie
TI  - Managing service operations: design and implementation 
SN  - 1412929520 (cased)
PY  - 2006///
CY  - London
PB  - SAGE Publications
KW  - Service industries
KW  - Management
KW  - Work design
KW  - Product management
N1  - Bibliography : p. [289]-296
UR  - http://www.loc.gov/catdir/enhancements/fy0666/2006927097-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy0666/2006927097-t.html
ER  -