Hollins, Bill <br/><br/>
Managing service operations :  design and implementation / 
Bill Hollins and Sadie Shinkins 
 - London :  SAGE Publications,  2006 
 - xii, 299 p. :  ill. ;  24 cm. 
<br/><br/>Bibliography : p. [289]-296 
<br/><br/><label>ISBN: </label>1412929520 (cased) 1412929539 (pbk.)  RM182.97 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management<br/>Work design<br/>Product management