Anderson, Dave,  1961- <br/><br/>
How to deal with difficult customers :  10 simple strategies for selling to the stubborn, obnoxious, and belligerent / 
Dave Anderson 
 - Hoboken, N.J. :  Wiley,  2007 
 - xxvi, 159 p. ;  23 cm. 
<br/><br/><label>ISBN: </label>0470045477  RM71.80 9780470045473 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Selling