Barnes, James G. <br/><br/>
Build your customer strategy :  a guide to creating profitable customer relationships / 
James G. Barnes 
 - Hoboken, N.J. :  John Wiley,  2006 
 - xviii, 202 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>0471776602  RM111.80 9780471776604 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations