Kaufman, Ron <br/><br/>
Up your service!:  insights :  true stories of winners and losers in the quest for superior service / 
Ron Kaufman 
 - Singapore :  Ron Kaufman Pte Ltd.,  2005 
 - xix, 248 p. :  ill. ;  23 cm. 
<br/><br/><label>ISBN: </label>9810529589  RM59.90 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer services